SHIPPING & RETURN POLICY

 


SHIPPING

Applicable on orders* placed Monday through Friday, by 12pm MDT. We don't ship on weekends.

  • FREE FedEx Ground delivery in 3 – 5 business days.
  • FedEx 2-Day Delivery:  $22, delivery in 2 business days.
  • FedEx Overnight Delivery:  $36, overnight delivery. 
  • Find a Store: FREE - Ships to your selected retailer for you to pick up in store (Expedited shipping options are not available for this form of shipment)


  • *Free Shipping on Bikes Until 9/5



     


    FREE RETURNS:

    Returns within 30 working days are free of charge**. You have up to 30 days after delivery of your order to make a return request.

    Follow these steps to return a product(s):
    1. Login to your customer account and go to “my orders”, view the order you want to return and select the button > Return
    2. Follow the steps selecting the item(s) you would like to return. Once you have finalized your return request, you will be allocated a returns number (RMA) that is also confirmed via email. You can view all of your returns and status in your customer account.
    3. Once our customer service team have reviewed your return request and validated your return, you will receive a prepaid returns label via email. The order must be returned within 30 days receiving your order. You do not have to pay anything.
    4. Once we have received your return, we will refund you the total amount of the item(s) returned. You will be refunded back to the same payment method when ordered.



    **Bikes are excluded from free returns and are subject to additional fees. See Bike Return policy for more details



      


    BIKE SHIPPING AND RETURNS

    Bike Shipping
    Please note that all bike shipments require a signature for release of the package. The signature required delivery method is mandatory. Additionally, should you notice any damage to the bike upon receipt, please refuse delivery. The carrier will return the bike to the Rossignol warehouse facilities. Should you refuse shipment, please contact our Customer Service. Please note that our response time for email requests are currently 5 – 7 business days.

    Bike Returns
    All bike purchases are eligible for a return within 30 working days. You have up to 30 days after delivery of your order to make a return request. Bikes must be new and in unused conditions and shipped back in the original packaging.

    E-bikes must be shipped back with the battery received. Do not ship batteries separately.

    Follow these steps to return a product(s):
    • Login to your customer account and go to “my orders”, view the order you want to return and select the button > Return
    • If you are having any difficulty with your account, please feel free to reach out to our Customer Service. Please note that our response time for email requests are currently 5 – 7 business days.
    • Follow the steps selecting the item(s) you would like to return. Once you have finalized your return request, you will be allocated a returns number (RMA) that is also confirmed via email. This email will note the address that the product can be returned to. You can view all of your returns and status in your customer account.
    • Please note that a bike return is at your cost and that e-bikes and batteries must be shipped together. Should the bike be damaged in transit, there may be a possible deduction in refund due to damaged product. Bike returns are encouraged to be insured and/or have the value of the bike declared in case of damage during transit or loss of package by carrier.
    • Once your return has been received and processed by our warehouse team, your original form of payment will be refunded. Please allow 3 – 5 business days after the return of your item for your refund to be processed.

      



      


    ANY MORE DOUBTS OR QUESTIONS?

    If you have questions about deliveries and returns please read our FAQ - FREQUENT QUESTIONS..

    And if you still haven't found what you were looking for, don't hesitate to contact our Customer Service..


      
      


      
      

    Shipping & Return Policy

    Orders placed Monday through Friday before 12 pm MDT/MST typically ship the same day.

    We do not ship on weekends

    Apparel Shipping & Return Policy

    Applicable for orders containing apparel, footwear, and accessories. Orders that contain bikes and winter sports equipment are subject to different shipping rates, fees, and return policies.

     

    ·      FREE FedEx Ground delivery in 3 – 5 business days.

    ·      FedEx 2-Day Delivery:  $22, delivery in 2 business days.

    ·      FedEx Overnight Delivery:  $36, overnight delivery. 

    ·      FREE – Ship to an authorized retailer for pick up in-store (Expedited shipping options are not available)

     

    Apparel returns within 30 working days are free of charge.  A return request must be made within 30 days after delivery of the order.

     

    See the return instructions below.

    Winter Sports Equipment Shipping & Return Policy

    Applicable for orders containing skis, snowboards, boots, bindings, and other winter sports equipment.

     

    ·      FREE – Ship to an authorized retailer for pickup in-store

    ·      FedEx Ground: $35, 3 – 5 business days.

    ·      Expedited shipping is not available for orders containing winter sports equipment products

     

    A return request must be made within 30 days after delivery of the order. 

     

    Winter sports equipment returns are at the customer's expense unless the product was shipped for in-store pickup.  Winter sports equipment must be new and in unused condition and shipped back in the original packaging. We encourage you to insure the shipment and/or have the value of the products declared in the event that the package is lost or damaged during transit.

     

    See the return instructions below.

    Bike Shipping & Return Policy

    Applicable for orders containing bikes and ebikes.

     

    ·      Bikes are excluded from free shipping rates

    ·      $180 shipping and inspection fees apply to bike and ebike orders

    ·      $20 shipping fee applies to the Mandate UNO Balance Bike

     

    All bike shipments require a signature for the release of the package. If the package is damaged during shipment please refuse delivery. The carrier will return the bike to the Rossignol warehouse facilities. Should you refuse the shipment, please contact our Customer Service.

     

    Please note that our response time for email requests is currently between 5 – 7 business days.

     

    A return request must be made within 30 days after delivery of the order.

     

    Bike returns are at the customer's expense.  Bikes must be new and in unused condition and shipped back in the original packaging. E-bikes must be shipped back with the battery received, do not ship batteries separately.  If products are damaged in transit, there may be a possible deduction in the refund. We encourage you to insure the shipment and/or have the value of the products declared in the event that the package is lost or damaged during transit.

     

    See the return instructions below.

    How to Submit A Return Request

    Return policy and instructions vary by product type. 


    1. Login to your customer account and go to “my orders”, view the order you want to return and select the button > Return.  If you checked out as a guest or your order contains winter sports equipment, bikes, or e-bikes please contact our Customer Service to start a return.


    2. Select the item(s) you would like to return. Once you have finalized your return request, you will be allocated a returns number (RMA) that is also confirmed via email. You can view your return and order status in your customer account.


    3. Once our customer service team has reviewed your return request and validated your return, you will receive instructions and/or a prepaid returns label via email for applicable orders.* The order must be returned within 30 days of receiving your order.


    4. Once we have received your return, we will refund you the total amount of the item(s) returned.** You will be refunded back to the same payment method when ordered.

     

    *Returns for winter sports equipment, bikes, and e-bikes are at the customer's expense unless the product was shipped for in-store pickup. 

     

    **If products are damaged in transit, there may be a possible deduction in the refund. We encourage you to insure the shipment and/or have the value of the products declared in the event that the package is lost or damaged during transit.

     

    Rossignol reserves the right to change the Shipping and Returns Policy at any time.

    Need Additional Information? 

    If you have questions about deliveries and returns please read our Frequently Asked Questions 


    If you still haven't found what you were looking for, please contact our Customer Service