HELP/FAQ

No. At the moment we are unfortunately able to accept orders by phone.

No, including an item in the shopping cart does not reserve it or guarantee its availability. Some much-in-demand items may go out of stock before you confirm your purchase despite being available when you added them to your shopping cart.
To speed up the purchasing process and save time on future orders, register at Rossignol.com.

Our products can also be found in store. See our Store Locator, to find out the nearest one to you.

Yes you can, but both of them must belong to the same country you are placing the order from.

No, it's not possible to ship an order to a different country from the one you are purchasing from.

You will receive some update notifications. If you placed the order as registered customer, you will be able to follow the progress also inside your Account.

You will receive email notifications every step of the way. You'll get an order confirmation and a shipping confirmation.

We always try to ship your order in the shortest time and our procedures do not allow us to cancel or modify an order. In any case you can try to contact our Customer Service. They will do the best to cancel it.

If you paid with credit or debit card, the amount will be charged at the moment of the shipment. If you paid with another payment method the amount will be charged ad the order confirmation.

You can check all active payment methods by checking the "accepted payments" section at the bottom of the site. If you don't see some of them at checkout, it means they are not applicable to your order.

You can find the invoice of your order inside your Account. If it's not possible or you placed the order as a guest user, please contact our Customer Service.