DELIVERY & RETURN POLICY
DELIVERY TO UNITED KINGDOM:
- We don't ship to Jersey and Guernsey
- Standard - 9-10 working days: FREE
- Bike Standard delivery - 5-8 business days: FREE
- Express - not available
Shipping times exclude packing and assembly times (1-3 working days)
Follow these steps to return a product(s):
- You can request a return up to 30 days after you receive your order
- To request a return, visit our Returns Portal.
- Select the items you wish to return and confirm your request to receive a prepaid shipping label. The label is also emailed to you
- Bring your return at a DHL point or schedule a pickup.
- When we receive your parcel, all the items returned will pass a mandatory quality control. Once you return is granted, we will refund your order. You will be refunded back to the same payment method used for your purchase
Please note that only one SKU is displayed on the DHL label even if you return multiple articles.
ANY MORE DOUBTS OR QUESTIONS?
If you have questions about deliveries and returns please read our FAQ - FREQUENT QUESTIONS..
You can track your order on our Tracking Portal.
You can request a return on our Returns Portal.
At this time, we do not offer exchanges. Please return the item you do not wish to keep for a full refund and then place a new order.
And if you still haven't found what you were looking for, don't hesitate to contact our Customer Service..