90% ready! only a few steps separate you from glory! You just need to install the pedals, the front wheel, mount the handlebar and set up the suspensions and adjust the heigh of the dropper post and you can ride. You can check here the unboxing process.

Yes, each bike is delivered with a pair of flat pedals.

We weigh our bikes in the medium size without pedals. weight may vary by +/- 5%. 

You can find all of our manuals here.

At Rossignol we want to provide you the best possible riding experience. After so many tests and rides we felt that for small sizes the 650b is the right size to make the bike more handable and more fun! 

Check this video and follow the steps.

Keep your bike in good shape is a key to have more fun for more Km’s! You can always visit your local dealer, bicycle mechanic or contact us at Rossignol.com and we will help you!

In all Rossignol models you can fit one bottle cage. In some of the new models, down the superior tube you also have a support to carry a tool/tyre. 

Yes ! Because like you, we love to ride in cool places, we have some rental partners in the main bike parks where you can ride a Rossignol bike. Check the list here.  We also organize some test events during the season to ride with you, Stay tuned at rossignol.com.

All our models are delivered with tubes. Some models are delivered with tubeless ready tires and kit. You just need to install the valve and add some liquid.

Usually in all the pedal bikes you can find the serial number in the downside of the bottom bracket. In the e-bikes the serail number is in between the bottom braket and the rear tyre. If you have any problems to find it, contact us at Rossingol.com and we will help you to fnd it! 

Please contact us for information on ordering specialty parts. 

Unfortunatley we don’t sell touch-up paint. If you’re looking to beautify a small scratch or scuff in your bike’s paint, we recommend visiting a local hobby shop as they usually have a wide variety of colors available. 

Because the process or completely repainting of a frame or fork can have potential reactions with the materials, this will void your warranty. 

The decals on your bike are actually a water-transfer type of decal that is placed underneath your frame’s clear coat during the manufacturing process. As such, we do not sell replacement frame decals. 

By law you benefit of 24 months warranty in all Rossignol frames, but we grant an additon of three years for a total of five years. You can check all warranty conditions here.

The legally regulated guarantee of two years applies to parts and suspension. Wear parts as bearings, brake pads, tyres are excluded from this regulation. Please refer to each part maufacturer to check their conditions.

Click here to check out information regarding Rossingol warranty policy. If you feel you have a valid warranty claim, please contact us at rossignol.com 

We are here to help you to determine where the sound comes from ! Please contact us.

No worries! Please contact us and we will help you! 

With your new Rossingol bike you will receive a tool bag to build your bike that contains : Air shock pump, torque wrench set, key for pedals.

Because sometimes things are not going as expected, we want to help you with the right choice, see the return process here.

Travel conditions change depending on each airline, though Batteries larger than 100-160Wh will most likely not be allowed on a plane. You can always travel with your bike and rent the battery in your destination.

According to EU regulations, e-bikes are set for a maximum speed of 25 km/h. In US e-bikes are set to 20mp/h.

Variables such as weigh fo the rider, terrain (hilly/mountainous), weather (strong winds) can significantly affect the autonomy. Shimano states that with an E8000 you can ride up to 100km.

As with every modern battery, capacity will decrease due to charging. Shimano guarantees a remaining battery capacity of 60% after 1000 charge cycles.

No, as this will not affect battery life. Simply charge your battery any time you feel you need it.

For a 504 Wh battery, using a 4A charger, it will take 2.5 hours to charge your battery up to 80%. For a complete charge, it takes 5 hours.

You need to charge it back up to 70% if you plan to directly store your bike for six months or more. Otherwise, if you plan to use your bike in the very near future, simply charge the battery before your next ride.

Yes, but you won’t have any support. As e-bikes are heavier than normal bikes, it’s best to avoid these situations. 

Yes. When riding with an empty battery, the ride-assist will stop but there will always be some extra ‘bring me home’ energy to run the.

For saftey reasons, All E-bikes are delivered with a very small amount of charge. It’s very importnat to fully charge the battrey before the first ride.

No. Pedaling the bike does not recharge the battery.