No, it's not necessary to be registered and/or have an account. But if you do it, you will help complete your purchase more quicly.
WHERE I CAN FIND AN ONLINE PRODUCT THAT IS OUT OF STOCK?
Our products can also be found in store. See our Store Locator, to find out the nearest one to you.
CAN I USE A SHIPPING ADDRESS, DIFFERENT THAN THE BILLING ADDRESS?
Yes you can, but both of them must belong to the same country you are placing the order from.
CAN I SHIP TO A DIFFERENT COUNTRY, THAN THE ONE I'M BUYNG FROM?
No, it's not possible to ship an order to a different country from the one you are purchasing from.
HOW CAN I FOLLOW THE PROGRESS OF MY ORDER?
You will receive some update notifications. If you placed the order as registered customer, you will be able to follow the progress also inside your Account.
I DID NOT RECEIVE THE ORDER CONFIRMATION EMAIL. WHAT SHOULD I DO?
First, you should check in the spam folder of your email, or check if you wrote the right email address during the purchase. Do not hesitate to contact our Customer Service for further assitance.
CAN I MODIFY OR CANCEL MY ORDER?
We always try to ship your order in the shortest time and our procedures do not allow us to cancel or modify an order. In any case you can try to contact our Customer Service. They will do the best to cancel it.
WHEN WILL THE ORDER AMOUNT BE CHARGED?
If you paid with credit or debit card, the amount will be charged at the moment of the shipment. If you paid with another payment method the amount will be charged ad the order confirmation.
WHICH ARE THE AVAILABLE PAYMENT METHODS?
You can check all active payment methods by checking the "accepted payments" section at the bottom of the site.
HOW CAN I RECEIVE THE INVOICE OF MY ORDER?
You can find the invoice of your order inside your Account. If it's not possible or you placed the order as a guest user, please contact our Customer Service.
