Extended returns until January 31st

 

SHIPPING & RETURN POLICY

Please find below our shipping and returns fees for all products ordered on rossignol.com. You can refer to the Country table in order to see the details of costs for all shipping options.


  

RETURNS :

Follow these steps to return a product(s):

1: You have up to 14 days after delivery of your order to make a return request.
2. Login to your customer account and go to “my orders”, view the order you want to return and select the button > Return
3. Follow the steps selecting the item(s) you would like to return and once you have finalised your return request, you will be allocated a returns number that is also confirmed via email. The status of your return will be pending, you can view all of your returns in your customer account.
4. Once our customer service team have reviewed your return request and validated your return, you will receive a prepaid returns label via email (only for countries with returns free of charge, see returns table below). You have up to 30 days to send us your return.
5. Once we have received your return, we will refund you the total amount of the item(s) returned. You will be refunded back to the same payment method when ordered (Paypal, card, loyalty points…).


  

SHIPPING & RETURN FRANCE


  

Country

Express home delivery

Standard home delivery 3 to 5 days

In store delivery 2 to 4 days

Return fee
FRANCE €15 FREE

FREE

FREE

 


  
  

SHIPPING & RETURN EXCEPT FRANCE


  

Country

Express home delivery

Standard home delivery 5 to 7 days

In store delivery 7 to 10 days Return fee
ITALY €15 FREE x FREE
GERMANY €15 FREE x FREE
AUSTRIA €15 FREE FREE FREE
UNITED KINGDOM £15 FREE x FREE
BELGIUM   €15 FREE x FREE
SPAIN €15 FREE x FREE
NORWAY x For a purchase below kr 2 000: kr 250 (VAT incl.)
Free of charge for purchase over kr 2 000
FREE kr 140
SWEDEN 140 kr For a purchase below 2 000 kr : 80 kr (VAT incl.)
Free of charge for purchase over 2 000 kr
x FREE
SWITZERLAND CHF 18 For a purchase below CHF 300 : CHF 10 (VAT incl.)
Free of charge for purchase over CHF 300
FREE CHF10


  
  

*estimated delivery time based on date of shipment


  
  

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