SHIPPING & RETURN POLICY
Applicable on all orders place Monday through Friday, by 12pm MDT. We don't ship on weekends.
- Free FedEx Ground delivery in 3 – 5 business days.
- FedEx 2-Day Delivery: $22, delivery in 2 business days.
- FedEx Overnight Delivery: $36, overnight delivery.
- Find a Store: FREE - Ships to your selected retailer for you to pick up in store (Expedited shipping options are not available for this form of shipment)
All returns within 30 working days are free of charge. You have up to 30 days after delivery of your order to make a return request.
We extended our return window for your holiday shopping. If you placed your order after November 15h you have until January 15th, 2021 to make a return request .
Follow these steps to return a product(s):
1. Login to your customer account and go to “my orders”, view the order you want to return and select the button > Return
2. Follow the steps selecting the item(s) you would like to return. Once you have finalized your return request, you will be allocated a returns number (RMA) that is also confirmed via email. You can view all of your returns and status in your customer account.
3. Once our customer service team have reviewed your return request and validated your return, you will receive a prepaid returns label via email. The order must be returned within 30 days receiving your order. You do not have to pay anything.
4. Once we have received your return, we will refund you the total amount of the item(s) returned. You will be refunded back to the same payment method when ordered.
ANY MORE DOUBTS OR QUESTIONS?
If you have questions about deliveries and returns please read our FAQ - FREQUENT QUESTIONS..
And if you still haven't found what you were looking for, don't hesitate to contact our Customer Service..