SHIPPING & RETURN POLICY

Please find below our shipping and returns fees for all products ordered on rossignol.com. You can refer to the Country table in order to see the details of costs for all shipping options.


  

RETURNS :

Follow these steps to return a product(s):

1. You have up to 30 days after delivery of your order to make a return request.
2. Login to your customer account and go to “my orders”, view the order you want to return and select the button > Return
3. Follow the steps selecting the item(s) you would like to return once you have finalized your return request, you will be allocated a returns number that is also confirmed via email. The status of your return will be pending, you can view all of your returns in your customer account.
4. Once our customer service team have reviewed your return request and validated your return, you will receive a prepaid returns label via email. The order must be returned within 30 days after the reception of your order. You do not have to pay anything.
5. Once we have received your return, we will refund you the total amount of the item(s) returned. You will be refunded back to the same payment method when ordered (Paypal, card, loyalty points…).


  

SHIPPING & RETURN UNITED KINGDOM AND SWEDEN


  

Country

Express home delivery
48h*
(Working days)

Standard home delivery
5 to 7 days*
(Working days)

In store delivery
7 to 10 days*
(Working days)
Return fee
UNITED KINGDOM £15 FREE x FREE
SWEDEN 140 kr For a purchase below 2 000 kr : 80 kr (VAT incl.)
Free of charge for purchase over 2 000 kr
x FREE


  

SHIPPING & RETURN OTHERS COUNTRIES


  

Country

Express home delivery
48h*
(Working days)

Standard home delivery
5 to 7 days*
(Working days)

In store delivery
7 to 10 days*
(Working days)
Return fee
FRANCE €15 FREE FREE FREE
ITALY €15 FREE x FREE
GERMANY €15 FREE x FREE
AUSTRIA €15 FREE FREE FREE
BELGIUM   €15 FREE x FREE
SPAIN €15 FREE x FREE
NORWAY x For a purchase below kr 2 000: kr 250 (VAT incl.)
Free of charge for purchase over kr 2 000
FREE AT YOUR CHARGE
SWITZERLAND CHF 18 For a purchase below CHF 300 : CHF 10 (VAT incl.)
Free of charge for purchase over CHF 300
FREE AT YOUR CHARGE


  
  

*estimated delivery time based on date of shipment


  
  

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