SHIPPING & RETURN POLICY

Please find below our shipping and returns fees for all products ordered on rossignol.com. You can refer to the Country table in order to see the details of costs for all shipping options.


  

RETURNS :

Follow these steps to return a product(s):

1: You have up to 14 days after delivery of your order to make a return request.
2. Login to your customer account and go to “my orders”, view the order you want to return and select the button > Return
3. Follow the steps selecting the item(s) you would like to return and for what reason (refund or credit note) and once you have finalised your return request, you will be allocated a returns number that is also confirmed via email. The status of your return will be pending, you can view all of your returns in your customer account.
4. Once our customer service team have reviewed your return request and validated your return, you will receive a prepaid returns label via email (only for countries with returns free of charge, see returns table below). You have up to 30 days to send us your return.
5. Once we have received your return, we will refund you the total amount of the item(s) returned. If you have chosen a credit note, you will be refunded back to your online store credit, you can use this credit note as a payment option for a future order. If you have chosen a refund you will be refunded back to the same payment method when ordered (Paypal, card, loyalty points…).


  

SHIPPING & RETURN FRANCE


  

Country

Express home delivery

Standard home delivery 3 to 5 days

In store delivery 2 to 4 days

Return fee in case of credit note Return fee in case of refund
FRANCE €15 €7

FREE

FREE FREE

 


  
  

SHIPPING & RETURN EXCEPT FRANCE


  

Country

Express home delivery(5 to 7 days for Norway)

Standard home delivery 5 to 7 days

In store delivery 7 to 10 days Return fee in case of credit note Return fee in case of refund
ITALY €15 For a purchase below €60 : €8 (VAT incl.)
Free of charge for purchase over €60
x FREE FREE
GERMANY / AUSTRIA €15 For a purchase below €60 : €8 (VAT incl.)
Free of charge for purchase over €60
x FREE FREE
UNITED KINGDOM £15 For a purchase below £60: £8 (VAT incl.)
Free of charge for purchase over £60
x FREE FREE
BELGIUM   €15 For a purchase below €60 : €8 (VAT incl.)
Free of charge for purchase over €60
x FREE FREE
NORWAY kr 200 (VAT incl.) x FREE FREE kr 140
SWEDEN 140 kr For a purchase below 700 kr : 80 kr (VAT incl.)
Free of charge for purchase over 700 kr
x FREE FREE
SWITZERLAND CHF 18 For a purchase below CHF 400 : CHF 10 (VAT incl.)
Free of charge for purchase over CHF 400
FREE FREE CHF10
SPAIN €15 For a purchase below €60 : €8 (VAT incl.)
Free of charge for purchase over €60
x FREE FREE


  
  

*estimated delivery time based on date of shipment


  
  

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